Our Service Testimonials & Reviews
We had a couple of specific plumbing issues and Paul tailored the repair to our situation. Would not hesitate to call Supreme Service again.
It has only been two years since your team replaced my entire AC system and it has already broken given subpar parts in the unit. I have been waiting days for your team to schedule the repair. I am saddened that your company does not stand behind its ...product and refuses to repair the unit at no cost. This whole experience has been disappointing and I will surely never use your company again. I also plan to file a complaint with the BBB given your company is raking me for more money after installing a bad product in my home where I have young children including a baby who is suffering in this heat due to your shortcomings. I have called into the hotline several times to check on my appointment and there appears to be a complete lack of urgency on your end. I can ensure you, from my family's perspective, we need a functioning AC unit while we are all stuck at home during Covid-19. I do not recommend anyone use Supreme Air - they may be cheaper but you will pay for it in the end. They also do not stand behind their product. Why pay for their services if their units break down in 2 years and they make you pay for it? Go somewhere else where you can get a quality product. Purchasing any products or services from this company is a mistake. You WILL end up paying much more through exorbitant repairs that they do not guarantee. Find a company that was integrity, takes pride in their products and services and stands behind the work that they do. You will not find that at Supreme.
Very bad service. Guys that are coming in for checks and estimates don’t know what they are doing. They seemed very confused and not confident. We had to tell them what to get checked or what estimates we needed. They didn’t suggest anything on their ...end. This people do not send you service emails after they leave. They left our HVAC system untaped after looking at it, did not tape it back. We had to do it our own. Company may be good but they sure don’t have good employees. Very disappointed.
BEWARE! 2020 UPDATE: Changed my review rating. Found out that this company probably tried to scam me for a new system in my house. The tech shorted and disconnected wires to make it look like it didn't work and then they tried to sell me a new system. ...BEWARE! Get a 2nd opinion.
Was very helpful and explained everything as he was going. Great service all around....
I continue to have a generally positive view of this business. Everyone on the phone and in person is courteous, respectful. A few bumps today, though. I am working from home on video conferences. I specifically ask for an afternoon appointment and was ...give an window of 2 to 6 pm. I scheduled my day around this but the technician arrived at 12:30! Also, as we scheduled some follow up work to be done on my system, I was asked if I wanted to pay today or the day of service. They already have a card on file should I cancel. I said on the day of service which is 2+ weeks away. My husband was in the room and he reiterated that. The technician then asked if the card on file was correct and proceeded to charge my card and asked us to sign. We told him we asked to pay the same day as the service. He told us he already charged us and it was too late to undo. That was not their normal way of operating. They did suggest several items to address, which is annoying for a "courtesy" maintenance appointment. But the technician did provide me at our request, with photos of the parts in question. That allowed me to make a judgment call about what condition the parts were in and if I truly needed all of the items mentioned. In the case of corroded items, that was easy to see as a problem. I just hope with other service recommendations we are not being taken advantage of where each "free" check up yields service that costs money.
Our technicial Paul was professional, friendly, competent, and addressed the issue very quickly. He was pleasant to be around. Great job.
The repair service is ok. However, the basic transfer media service is worthless. The price is too expensive compared to the work done. Not very careful cleaning.
The tech was Very Knowledgeable, Respectable and Covid 19 suited up!! Great Tech!! He should get a Raise!!!😁😁😁
Told i needed a pump for my Water furnace condenser drain pan. SERIOUSLY overpriced!
My technician, Antonio, was prompt, professional, and knowledgeable. I was extremely pleased with his tune-up and I would happily have him do work for me in the future. There was one hiccup regarding the price change between my quote on July 10th and ...the billing at the time of service on July 14th. This was quickly resolved when Antonio called the office. My only recommendation would be to prepay for your service if you want to ensure that you get the price quoted without any bumps.
I had Supreme work on 2 AC units in my house over the last couple of weeks. I am appreciative to have had Alfonso working on my property. He was incredibly informative, professional, and thoughtful in his diagnosis and recommendations. I learned a lot ...from him and ultimately how to better maintain my HVAC system. A+ for Alfonso
Yussef is a friendly and efficient professional and he diagnosed and fixed our AC issues in little time and gave us discounts by pushing for it with his manager. Definitely, recommend him and his company.
The technician Colin was prompt, courteous and above all knowledgeable. The issue with our Carrier furnace was diagnosed properly and fixed within 20 minutes. We will definitely use Supreme again. Pricing was fair and we are very pleased with their ...work. Supreme Air sent Tom today 7/2/20 to check out our Rennai Tankless Water Heater. Nice gentleman and well informed about code issues. We'd have him back again. They also sent Yonas to check out our new Carrier system. We'd have him back also.
They didn't do my installation but have handled service issues and I'm very happy. Colin and Yusef are excellent and go above and beyond. My highest recommendation
Had my gas lines replaced. Paul did excellent work and was tidy. Gave a full explanation of everything and am appreciative of his hard work!
Yonus was on time, courteous and professional. He repaired the problem and provided me with options to management the problem int he future as well as information about my system the was useful
My experience with Supreme Service Air of Baltimore was absolutely AMAZING! It's my first time making a huge upgrade to my home and the process from initial consultation with Ed to the top notch install team that really made me feel comfortable with the ...scope of work! I would recommend this company to any residential or commercial client looking for a new HVAC SYSTEM! Supreme please keep up the SUPREME WORK & SERVICE!! Very satisfied new client/ install!
Had them install a new HVAC system and had some faucets and minor plumbing installed. Yousef and Paul were some of the best techs that Ive ever had come to my house. Both came prepared with booties and masks and kept my house clean.
I told them what I needed done when I initially called. Tech went out and said he needed to talk to his manager if they could do what I requested. Didn't hear back for 2 days and had to call numerous times to get an answer. They couldn't repair my ...AC. Lady on the phone was really rude and acted like she was doing me a favor not charging me the diagnostic fee. I would never pay this fee!! Waste of time garbage company.
Yonas is great. I have multiple properties, and have been using Supreme Air for over a year. Clear communication, good systems, and very fair in terms of assessments and pricing 6/5/2020 Update: I am dropping the score to 3 stars. I have multiple ...properties with service contracts. I have provided the tenant's contact information to supreme air so they can schedule the semi-annual servicing. They have not contacted my tenants, and I am now incurring repair costs due to maintenance items not being completed on time. I am looking to change my maintenance contract provider to someone that is more consistent
Had a hassle free experience with Supreme Service. Denny was great and timely with quotes and install. The installers did a great job. Very happy with service
I actually wanted to use my secondary mail account so I could put a new review out without an edit. 5 stars again, today I woke up to a pretty bad leak under my sink, I called Supreme Service and they sent Paul Lee out immediately. He was diligent and ...thorough. I could not for the life of me find this leak. Paul looked moved 1 pipe found that the old PVC wasn't connected correctly, T wasn't glued and had a crack, He was able to resolve my issues quickly and neatly. I am honestly not sure what this team of folks aren't great at. From the folks that answer the phone always courteous and professional, they ask all the right questions and get the what seems to be the right techs for the right job out to the sites. So thanks to all of you at Supreme, you will be my first phone call when I go to put the New HVAC and tankless water heater in!
You didn't like my comment on your Facebook ad, so you blocked me? That tells me that you probably try to block every post that criticizes you.
Yesterday, I inquired about about a complete AC system, and I was told that I could get an estimate today. A representative called me today, and said they were booked until next week for appointments. I need a new system ASAP. Sounds like a disconnect ...between the sales team and the office. In my opinion, not the way to start things out with a potential new customer.
Have had installation of CAC unit and water heater in addition to service calls. This is one company that HAS NOT lost the art of true customer service! Timely, respectful to you and your home, and reasonable. Will continue to use and recommend ...Supreme Service to others.
Great sales (Ed) and installer (Saber and Cesar) team. The price was right and the technicians some of the most professional, skilled and thorough we have ever seen- great workmanship.
Two service techs were extremely rude to me while at a gas station. Would never call this service based off the off hand experience.
Excellent communication for our emergency call. Our tech was polite, efficient and clearly a very skilled hvac technician.
Niko explained the situation well and was very personable.
My 4 1/2 year old holding tank for my geo-thermal water furnace went up. Jonas cam out to inspect, evaluate the issue. Very professional.
It was a well check service call. What needed to be fixed was fixed. Technician was wonderful and professional.
I spoke with real humans, no phone trees or recordings any time I called. Appointments were easily available. For a small fee, I obtained member pricinh that has nearly paid for itself already. I got confirmation emails & texts about my scheduled ...service, Including one with the name & photo of the technician who would be arriving. He wore shoe protection in all parts of my house, explained each thing he did & asked consent before doing any of it. Warranteed parts & labor were honored without me having to.produce documents or argue. Prices were fair & well explained. I feel this company really delivered the great service on my geothermal system that they said they would!
Quick friendly professional service couldn't ask for anything more. Outstanding.
Very communicative. The technician thoroughly troubleshooted the issue and took extra time to make sure I was satisfied. Will definitely use again in future. Thanks!
The frame time always is not exact. Had to reschedule many times and waited more and more for them to come. Coupon online do not apply as described. Wrong advertising. Very inconvenience
Entered through the garage and tapped on the door, instead of going to front or back door and ringing door bell. Tech was sent to finish job as previous tech didn't have needed equipment. Regardless, customer still received a list (different from ...first guy 10 business days before) of needed upgrades and repairs. First tech didn't replace HVAC panel cover. This guy had a make-shift water pump and made lots of noise. We feel less confident in the service now than previously. May choose to look elsewhere for next years' maintenance contract. Will see how spring inspection goes.
Yousef was very professional and personable. He was diligent in finding the reason for our malfunctioning heater. There was a blown fuse. Rather than just replacing the fuse, he located the actual problem which was a short on the outside unit.
They arrived on time. Did a very thorough check of the system. Consulted with the manufacturer. Presented options. Friendly service.
Chris did a fine job, but he didn't have complete command. So the project deserves additional work, but I can think of no one more qualified than Chris to complete the job. He returned today and fixed the third unit, making the whole house much more ...comfortable. Bless him!
Yoseff just made service call. Friendly, thorough as always. Thanks.
I had a new tankless high-efficiency boiler installed by Supreme. The boiler has been working great. However, three weeks after I had it installed, my tenant informed that the radiators in her apartment weren't working all the way. Thankfully, it wasn't ...too cold and my tenant was mostly out of town and not complaining. But Supreme made sure to come over really quickly and get the problem fixed. Obviously it was still under warranty, so there was no charge, but they sent me a nice thermos anyway, which I appreciated.
Very professional and polite, explained each step of the process and answer my questions to my satisfaction. He even shared a few monthly maintenance tips
I had a great experience with Supreme every step of the way. The estimator was amazing and walked me through everything and made great recommendations, and the install team was top notch - great work, super friendly, kept everything clean and neat the ...whole time and the new system works perfect. A++
We have utilized Supreme Air for over two years and have received SUPERIOR services since. Yesterday we had issues with two a/c & heating units. Supreme dispatched Yonas Mengesha who arrived well before the scheduled time-frame. Yonas was gracious, ...knowledgeable and experienced. He resolved our issues with both units within two hours...great service.
Chris was on time, found the problem, performed a temporary fix and was terrific...
As promised, a technician (Colin) arrived today as scheduled to handle the reprogramming of a thermostat that displayed an error code. Colin was courteous, professional, and a problem solver. All is now working as hoped for; no additional problems are ...anticipated. YEA for Colin and Supreme Air.
Had a few issues with the scheduling and customer service side, was contacted by the owner who helped me resolve the issues and offered a reasonable explanation. Techs are usually very good and professional.
The workers were knowledgeable and personable. They stayed on the job until the water was restored.
My technician was courteous and thorough. I am however a little shocked by the recommendation of likely thousands of dollars of potential damage and required repairs for my systems. I am not certain that I believe the diagnosis even though I believe that ...the technician did a journeyman-like job of inspecting and assessing my systems. There was also significant confusion over the flushing of my on-demand water heater which I was previously told was included with my HVAC and water heater service contract. My rating embodies my shock - not my evaluation of the technician.
good job a bit pricey , dispatch should do better job the guy came 1:30 min after designated time, not his fault but dispatch.But the tech excellent and very polite.
11/13 Service Was with in time frame given. Work was done and suggestions for cleaning ducks timely. Very Good. 11/25 Work was completed in a timely manner. Technician Was Grand!
Nice guy. Put up with me looking over his shoulder and asking lots of questions.
Joseph was incredible. He obviously knew what he was doing; he explained it all to me, even drawing pictures and telliing me how he made everything work with my crazy ductwork. He was in and out of here in no time, but apologized for taking too long! ...Would have him come back anytime!
Great follow-up. Excellent scheduling. Colin is a master tech!
always well informed and polite
Colin did another excellent job! He was quick to fix our unit and was great at explaining the issues with it. We are looking forward utilizing him in the future if we have more issues.
Quickly found and resolved problem with hot water tank
Excellent service. Explained all the options for our repair.
High quality service, employees are professional and the pricing is honest. Could not have had a better experience. Thank you!
Yonas contacted me with ETA info by phone and also by text with his photo. He was thorough with his inspection and service of the heating system. The house is toasty warm now. He was hard working and business-like, and pleasant. The price was ...reasonable. Good job.
The technician was curious and professional. He did a good job.
I did business with another company and they didn't seem to value my business. In fact the replaced my air filter with the wrong size. So now I have been using Supreme now for a couple of years. My technician Youssef was diligent at ensuring my system ...was working efficiently. He explained everything as he was doing it. I have recommended this company to at least 3 friends who use Supreme for their maintenance and upkeep of their central heat and air system. 2 had old unit's and had them replaced by Supreme and very satisfied as well.
Tech was on time and did the work efficiently and gave me an explanation of what he did. Very satisfied
The service tech arrived as scheduled. He completed my spring checkup. He was professional and cleaned up the area.
This company provides a
Very good services will use again
When Supreme Air & Plumbing first installed our HVAC, hot water heater, and water filtration system, my wife and I couldn't be happier. You can see my initial review below. But once that install was complete, the company disappeared on us. While they've ...tried to make amends since, I recommend steering clear of Supreme Air & Plumbing. After the install, the company never gave us the paperwork that described the systems they installed, meaning that when the filter in our new water filtration system was full, we had no idea what type of filter to buy to replace it. The company also had no record of the two-year service agreement Phil Harich had sold us with the systems. Once those systems were installed, he was unreachable. I called the company several times over the course of two months to get answers, and was lied to each time. "The managers are talking about your account RIGHT NOW. I'll call you back later today." No call back, and the same line next time. We had to bypass our water filtration system, as the filter became too full for the system to work. After two months, I reached out again and someone finally located the part number for the filter. No record was found of our two-year service agreement, and when the company contacted him, Phil Harich did not stand by what he had sold us. The company provided us with a one-year service agreement, which is great, but not what we bought. I have no complaints about the work Supreme Air did or the systems they sold us. But the customer service was so bad I couldn't believe it was actually happening, and it ended up making one of those systems unusable for several weeks. ---- Supreme Air & Plumbing was wonderful. My wife and I bought a hot water heater and an HVAC system complete with an air purifier from them. I can't say enough about Phil Harich, who sat down and walked us through our options. He took care of us throughout, answering any questions we had along the way and even stopping in during the install. When he first came to the house to look over everything, he put together the proposal right there. We never felt like we were dealing with a "sales guy." He helped us pick out options that worked for us. And both the HVAC and the hot water heater install teams were great. Every single person who came to our home was kind and courteous, and happy to answer all of our questions. We couldn't be happier with how everything turned out.
The technician went out of his way to service us. Great job!