Our Service Testimonials & Reviews
You didn't like my comment on your Facebook ad, so you blocked me? That tells me that you probably try to block every post that criticizes you.
Yesterday, I inquired about about a complete AC system, and I was told that I could get an estimate today. A representative called me today, and said they were booked until next week for appointments. I need a new system ASAP. Sounds like a disconnect ...between the sales team and the office. In my opinion, not the way to start things out with a potential new customer.
Have had installation of CAC unit and water heater in addition to service calls. This is one company that HAS NOT lost the art of true customer service! Timely, respectful to you and your home, and reasonable. Will continue to use and recommend ...Supreme Service to others.
Great sales (Ed) and installer (Saber and Cesar) team. The price was right and the technicians some of the most professional, skilled and thorough we have ever seen- great workmanship.
Two service techs were extremely rude to me while at a gas station. Would never call this service based off the off hand experience.
Excellent communication for our emergency call. Our tech was polite, efficient and clearly a very skilled hvac technician.
Niko explained the situation well and was very personable.
My 4 1/2 year old holding tank for my geo-thermal water furnace went up. Jonas cam out to inspect, evaluate the issue. Very professional.
It was a well check service call. What needed to be fixed was fixed. Technician was wonderful and professional.
I spoke with real humans, no phone trees or recordings any time I called. Appointments were easily available. For a small fee, I obtained member pricinh that has nearly paid for itself already. I got confirmation emails & texts about my scheduled ...service, Including one with the name & photo of the technician who would be arriving. He wore shoe protection in all parts of my house, explained each thing he did & asked consent before doing any of it. Warranteed parts & labor were honored without me having to.produce documents or argue. Prices were fair & well explained. I feel this company really delivered the great service on my geothermal system that they said they would!
Quick friendly professional service couldn't ask for anything more. Outstanding.
Very communicative. The technician thoroughly troubleshooted the issue and took extra time to make sure I was satisfied. Will definitely use again in future. Thanks!
The frame time always is not exact. Had to reschedule many times and waited more and more for them to come. Coupon online do not apply as described. Wrong advertising. Very inconvenience
Entered through the garage and tapped on the door, instead of going to front or back door and ringing door bell. Tech was sent to finish job as previous tech didn't have needed equipment. Regardless, customer still received a list (different from ...first guy 10 business days before) of needed upgrades and repairs. First tech didn't replace HVAC panel cover. This guy had a make-shift water pump and made lots of noise. We feel less confident in the service now than previously. May choose to look elsewhere for next years' maintenance contract. Will see how spring inspection goes.
Yousef was very professional and personable. He was diligent in finding the reason for our malfunctioning heater. There was a blown fuse. Rather than just replacing the fuse, he located the actual problem which was a short on the outside unit.
They arrived on time. Did a very thorough check of the system. Consulted with the manufacturer. Presented options. Friendly service.
Chris did a fine job, but he didn't have complete command. So the project deserves additional work, but I can think of no one more qualified than Chris to complete the job. He returned today and fixed the third unit, making the whole house much more ...comfortable. Bless him!
Yoseff just made service call. Friendly, thorough as always. Thanks.
I had a new tankless high-efficiency boiler installed by Supreme. The boiler has been working great. However, three weeks after I had it installed, my tenant informed that the radiators in her apartment weren't working all the way. Thankfully, it wasn't ...too cold and my tenant was mostly out of town and not complaining. But Supreme made sure to come over really quickly and get the problem fixed. Obviously it was still under warranty, so there was no charge, but they sent me a nice thermos anyway, which I appreciated.
Very professional and polite, explained each step of the process and answer my questions to my satisfaction. He even shared a few monthly maintenance tips
I had a great experience with Supreme every step of the way. The estimator was amazing and walked me through everything and made great recommendations, and the install team was top notch - great work, super friendly, kept everything clean and neat the ...whole time and the new system works perfect. A++
We have utilized Supreme Air for over two years and have received SUPERIOR services since. Yesterday we had issues with two a/c & heating units. Supreme dispatched Yonas Mengesha who arrived well before the scheduled time-frame. Yonas was gracious, ...knowledgeable and experienced. He resolved our issues with both units within two hours...great service.
Chris was on time, found the problem, performed a temporary fix and was terrific...
As promised, a technician (Colin) arrived today as scheduled to handle the reprogramming of a thermostat that displayed an error code. Colin was courteous, professional, and a problem solver. All is now working as hoped for; no additional problems are ...anticipated. YEA for Colin and Supreme Air.
Had a few issues with the scheduling and customer service side, was contacted by the owner who helped me resolve the issues and offered a reasonable explanation. Techs are usually very good and professional.
The workers were knowledgeable and personable. They stayed on the job until the water was restored.
My technician was courteous and thorough. I am however a little shocked by the recommendation of likely thousands of dollars of potential damage and required repairs for my systems. I am not certain that I believe the diagnosis even though I believe that ...the technician did a journeyman-like job of inspecting and assessing my systems. There was also significant confusion over the flushing of my on-demand water heater which I was previously told was included with my HVAC and water heater service contract. My rating embodies my shock - not my evaluation of the technician.
good job a bit pricey , dispatch should do better job the guy came 1:30 min after designated time, not his fault but dispatch.But the tech excellent and very polite.
11/13 Service Was with in time frame given. Work was done and suggestions for cleaning ducks timely. Very Good. 11/25 Work was completed in a timely manner. Technician Was Grand!
Nice guy. Put up with me looking over his shoulder and asking lots of questions.
Joseph was incredible. He obviously knew what he was doing; he explained it all to me, even drawing pictures and telliing me how he made everything work with my crazy ductwork. He was in and out of here in no time, but apologized for taking too long! ...Would have him come back anytime!
Great follow-up. Excellent scheduling. Colin is a master tech!
always well informed and polite
Colin did another excellent job! He was quick to fix our unit and was great at explaining the issues with it. We are looking forward utilizing him in the future if we have more issues.
Quickly found and resolved problem with hot water tank
Excellent service. Explained all the options for our repair.
High quality service, employees are professional and the pricing is honest. Could not have had a better experience. Thank you!
Yonas contacted me with ETA info by phone and also by text with his photo. He was thorough with his inspection and service of the heating system. The house is toasty warm now. He was hard working and business-like, and pleasant. The price was ...reasonable. Good job.
The technician was curious and professional. He did a good job.
I did business with another company and they didn't seem to value my business. In fact the replaced my air filter with the wrong size. So now I have been using Supreme now for a couple of years. My technician Youssef was diligent at ensuring my system ...was working efficiently. He explained everything as he was doing it. I have recommended this company to at least 3 friends who use Supreme for their maintenance and upkeep of their central heat and air system. 2 had old unit's and had them replaced by Supreme and very satisfied as well.
Tech was on time and did the work efficiently and gave me an explanation of what he did. Very satisfied
The service tech arrived as scheduled. He completed my spring checkup. He was professional and cleaned up the area.
This company provides a
Very good services will use again
When Supreme Air & Plumbing first installed our HVAC, hot water heater, and water filtration system, my wife and I couldn't be happier. You can see my initial review below. But once that install was complete, the company disappeared on us. While they've ...tried to make amends since, I recommend steering clear of Supreme Air & Plumbing. After the install, the company never gave us the paperwork that described the systems they installed, meaning that when the filter in our new water filtration system was full, we had no idea what type of filter to buy to replace it. The company also had no record of the two-year service agreement Phil Harich had sold us with the systems. Once those systems were installed, he was unreachable. I called the company several times over the course of two months to get answers, and was lied to each time. "The managers are talking about your account RIGHT NOW. I'll call you back later today." No call back, and the same line next time. We had to bypass our water filtration system, as the filter became too full for the system to work. After two months, I reached out again and someone finally located the part number for the filter. No record was found of our two-year service agreement, and when the company contacted him, Phil Harich did not stand by what he had sold us. The company provided us with a one-year service agreement, which is great, but not what we bought. I have no complaints about the work Supreme Air did or the systems they sold us. But the customer service was so bad I couldn't believe it was actually happening, and it ended up making one of those systems unusable for several weeks. ---- Supreme Air & Plumbing was wonderful. My wife and I bought a hot water heater and an HVAC system complete with an air purifier from them. I can't say enough about Phil Harich, who sat down and walked us through our options. He took care of us throughout, answering any questions we had along the way and even stopping in during the install. When he first came to the house to look over everything, he put together the proposal right there. We never felt like we were dealing with a "sales guy." He helped us pick out options that worked for us. And both the HVAC and the hot water heater install teams were great. Every single person who came to our home was kind and courteous, and happy to answer all of our questions. We couldn't be happier with how everything turned out.
The technician went out of his way to service us. Great job!
Colin is a wonderful, helpful guy, and he quickly found the problem, and fixed it!
Christopher Alexander was quick to find the problem and equally as quick to fix it. This is why Supreme will always be where I go to for AC repairs...they have employees like Christopher who know what they are doing.
Pleased with Yonas's attitude and approach.
Colin is an outstanding HVAC tech! Quick and honest diagnosis of problem.
Technician Colin was very professional, polite and did a great job finding the problem and fixing it same day. Thanks!!
When we bought our house, we knew we bought a plumbing project, but we had no idea how big that project would be. As the project progressed, Supreme Air addressed issues in stride. We always felt like we understood our options, and we never felt ...nickel-and-dimed. And shoutout to Tommy who obviously takes pride in his work and did the job right!
After working with Karen and Marc we got our warranty water heater swap from Bradford White/ Geospring. They make it extremely difficult to get a water heater under warranty. I spent hours with B-W on the phone to make this happen. Thanks to Marc for ...the installation, from dealing with an awful distributor (Northeastern) and Bradford White warranty Dept. Jerks who job is to keep you from getting a replacement for an obviously defective design.
Everything that was being done was explained to us.
Replacement of buddy tank went well
Marc Mcconahy was professional and pleasant. He is very knowledgeable about the system.
Yonas Mengesha with Supreme Air and Plumbing came to my home to provide the semi-annual service on my home heating system. He was polite, professional and went out of his way to deliver top service! He offered cost-effective solutions and I look ...forward to working with him over the next year to ensure that my system runs well. Kudos to Supreme Air for continuing to deliver great customer service!
Marc was great, end of the day, but he treated us like the first stop of his day. High energy and top-notch service. Kudos.
Excellent, professional service!
Yonas is great. I have multiple properties, and have been using Supreme Air for over a year. Clear communication, good systems, and very fair in terms of assessments and pricing
Yonus was on time, courteous and professional. He repaired the problem and provided me with options to management the problem int he future as well as information about my system the was useful
Colin is always EXCELLENT - knowledgeable, efficient and courteous!
The plumber was very knowledgeable, answered all my questions, and did great work.
We just had our HVAC and Waterheater replaced. They did a great job and the people were wonderful. We are currently having a plumbing redo of our upstairs bathroom. These guys are the absolute best.
Our technician, Yonas, was prompt and actually a little earlier then the actual appointment (of course called ahead of time to make sure that was ok) and was super friendly! He wad done re-wiring and fixing our A/C unit in under 40 minutes. I would ...definitely recommend to friends and family !