Our Service Testimonials & Reviews
The technician arrived ahead of schedule. He immediately diagnosed the issues and gave me options. The work was prompt and professional.
We just had our HVAC and Waterheater replaced. They did a great job and the people were wonderful. We are currently having a plumbing redo of our upstairs bathroom. These guys are the absolute best.
Excellent, professional service!
The plumber was very knowledgeable, answered all my questions, and did great work. 10/16/20 Update: I had some new plumbing work and the plumber Paul Lee was awesome! Super knowledgeable, professional, and yet, still relatable. I really appreciated Paul ...taking the time to show me what was wrong and walking me through the steps he would take to address my plumbing issues. He then followed everything he said he would do and showed me how he was doing it. It felt like I was taking a plumber master class with a master plumber. All the plumbers I've experienced with this company have been great, but Paul has been the best due to his patience and explanation of everything to the curious homeowner I am.
They were positively wonderful! From the very sweet and extremely helpful initial scheduling girl Hanna, to the end! She was great! Ed, Saber and Alex were the best! Saber and Alex installed our complete brand new furnace, AC, water heater, additional ...duct work, plus new air returns in just one and a half days. They worked non stop, diligently, without even a lunch break! They were very knowledgable, clean, quiet, and took time to teach us everything about our systems. They cleaned up everything like they were not even here at all. Everything was pristine and performed with excellence! Ed the initial estimator that came out promptly also knew so much about each system and was so nice, thorough, educational, and patient with our needs. Ed gave us the best price with no hidden extras, plus scheduled the complete major installs that were installed within 2 days! We had 5 estimates prior to choosing Supreme and Ed beat them all! They all wore face masks, gloves, and shoe covers the entire time they were here, both inside and outside, plus kept at least a 10 feet distance. We will certainly recommend and call Supreme Services for all our HVAV and plumbing needs!
Paul Lee is the man. Not only did he diagnose my sump pump issue, he fixed it immediately and had a great attitude. Best plumber ever
The technician was very friendly during the transaction. He also adhered to safeguards when it came to COVID 19 including wearing a mask and covering his shoes. He kept me informed of all the repairs and was able to explain what the issue and solution ...was in a way that was understandable to me. I enjoyed the experience and interaction.
Another excellent service interaction with Supreme Service Today - our regular semi-annual maintenance. The technician, Alfonso Solloso, was extremely informative, efficient, personable and effective. He provided a huge amount of helpful information ...for future considerations, without any attempts to oversell anything during this visit. Thanks to Alfonso, we now have information in our in-box for future considerations for our next maintenance visit in the spring. High praise for Supreme Service Today, and particularly for Alfonso Solloso.
Great service, very communicative and flexible. They walk through a full diagnosis and your options in great detail. Very happy.
Great service and very personable! Came in and listened to the problems that we were having with various things and fixed everything. Even ran everything after fixing it to make sure we weren't going to have any more problems. Would hire again!
Youssef was prompt and very thorough with my AC check. He was very friendly and there was no pressure. I felt he was honest and he gave feedback on what he was doing each step of the way. I would highly recommend this company and Youssef.
From sales, to customer service, to installation the staff at this company works hard to exceed expectations. They are impressively knowledgeable and the finished installation and services shows that they take pride in their work. I would highly ...recommend this company.
Fixed problem in 1 hour, also repaired wiring in water heater to heat correctly!
Agent was looking for a problem I had that caused water to pour out of the ceiling.
Although the cost of an installation of a new sump pump system was out of my price range, the service rep Paul Lee did an outstanding job of checking out my existing system and giving me advice as to how to keep it running as efficiently as possible.
The technician (Alphonso) was extremely knowledgeable and friendly, and was very helpful on a rainy Sunday evening.
Alphonso came out and explained everything He was knowledgeable and truly professional
Very helpful and reassuring. Listened to my concerns and answered all my questions. Very satisfied and appreciate his professional attitude
We are still debating at this time to go forward or not. I need to discuss with my wife. Thank you, Craig Simmons
Supreme Air performs regular routine maintenance on our heating/air conditioning system. Today they sent Antonio to do the work and he was polite, thoughtful and competent. He is an excellent representative for their company. I do think their prices ...are too high for the services performed.
ACCAC wasn't blowing veryavery well. Coils had frozen. Called Supreme Service Today, around10am. Was able to get a repair person scheduled for same day, between 2pm and 6pm. He called around 4pm to say on the way. Diagnosed issue, cleaned system inside & ...out. AC is working just fine now. Our repair guy, Youssef, was very polite and detailed. Quick service & great customer service.
Guys that are coming in for checks and estimates don’t know what they are doing. They seemed very confused and not confident. We had to tell them what to get checked or what estimates we needed. They didn’t suggest anything on their end. This people ...do not send you service emails after they leave. They left our HVAC system untaped after looking at it, did not tape it back. We had to do it our own. Company may be good but they sure don’t have good employees. Very disappointed. They were nice to cancel membership after I explained situation.
My air duct was leaking a LOT of water due to a clogged pipe in my HVAC. I called at 11 PM at night and was able to get a representative on the phone who scheduled me for the next day. My technician was Westly and he did an incredible job. He was ...knowledgeable and professional. He put in the extra time to do the job right rather than just put a band aid on the problem. I am very satisfied with the level or service.
If I could give this company 0 stars I would. Installed my air conditioner and it broke in two weeks. Said they would send service right away at 9 am and they called at 6 pm saying they couldn’t come today. After I expressed my frustration they ...arrived. When the tech arrived, he explained that the installers missed two key safety pieces! Then, 2 weeks later it broke again! Their 24 hour service is a lie, I will be filing a lawsuit for false advertisement as well as repayment for my terrible AC installation. Supreme Service my a**.
We had a couple of specific plumbing issues and Paul tailored the repair to our situation. Would not hesitate to call Supreme Service again.
It has only been two years since your team replaced my entire AC system and it has already broken given subpar parts in the unit. I have been waiting days for your team to schedule the repair. I am saddened that your company does not stand behind its ...product and refuses to repair the unit at no cost. This whole experience has been disappointing and I will surely never use your company again. I also plan to file a complaint with the BBB given your company is raking me for more money after installing a bad product in my home where I have young children including a baby who is suffering in this heat due to your shortcomings. I have called into the hotline several times to check on my appointment and there appears to be a complete lack of urgency on your end. I can ensure you, from my family's perspective, we need a functioning AC unit while we are all stuck at home during Covid-19. I do not recommend anyone use Supreme Air - they may be cheaper but you will pay for it in the end. They also do not stand behind their product. Why pay for their services if their units break down in 2 years and they make you pay for it? Go somewhere else where you can get a quality product. Purchasing any products or services from this company is a mistake. You WILL end up paying much more through exorbitant repairs that they do not guarantee. Find a company that was integrity, takes pride in their products and services and stands behind the work that they do. You will not find that at Supreme.
BEWARE! 2020 UPDATE: Changed my review rating. Found out that this company probably tried to scam me for a new system in my house. The tech shorted and disconnected wires to make it look like it didn't work and then they tried to sell me a new system. ...BEWARE! Get a 2nd opinion.
Was very helpful and explained everything as he was going. Great service all around....
I continue to have a generally positive view of this business. Everyone on the phone and in person is courteous, respectful. A few bumps today, though. I am working from home on video conferences. I specifically ask for an afternoon appointment and was ...give an window of 2 to 6 pm. I scheduled my day around this but the technician arrived at 12:30! Also, as we scheduled some follow up work to be done on my system, I was asked if I wanted to pay today or the day of service. They already have a card on file should I cancel. I said on the day of service which is 2+ weeks away. My husband was in the room and he reiterated that. The technician then asked if the card on file was correct and proceeded to charge my card and asked us to sign. We told him we asked to pay the same day as the service. He told us he already charged us and it was too late to undo. That was not their normal way of operating. They did suggest several items to address, which is annoying for a "courtesy" maintenance appointment. But the technician did provide me at our request, with photos of the parts in question. That allowed me to make a judgment call about what condition the parts were in and if I truly needed all of the items mentioned. In the case of corroded items, that was easy to see as a problem. I just hope with other service recommendations we are not being taken advantage of where each "free" check up yields service that costs money.
Our technicial Paul was professional, friendly, competent, and addressed the issue very quickly. He was pleasant to be around. Great job.
The repair service is ok. However, the basic transfer media service is worthless. The price is too expensive compared to the work done. Not very careful cleaning.
The tech was Very Knowledgeable, Respectable and Covid 19 suited up!! Great Tech!! He should get a Raise!!!😁😁😁
Told i needed a pump for my Water furnace condenser drain pan. SERIOUSLY overpriced!
My technician, Antonio, was prompt, professional, and knowledgeable. I was extremely pleased with his tune-up and I would happily have him do work for me in the future. There was one hiccup regarding the price change between my quote on July 10th and ...the billing at the time of service on July 14th. This was quickly resolved when Antonio called the office. My only recommendation would be to prepay for your service if you want to ensure that you get the price quoted without any bumps.
I had Supreme work on 2 AC units in my house over the last couple of weeks. I am appreciative to have had Alfonso working on my property. He was incredibly informative, professional, and thoughtful in his diagnosis and recommendations. I learned a lot ...from him and ultimately how to better maintain my HVAC system. A+ for Alfonso
Yussef is a friendly and efficient professional and he diagnosed and fixed our AC issues in little time and gave us discounts by pushing for it with his manager. Definitely, recommend him and his company.
The technician Colin was prompt, courteous and above all knowledgeable. The issue with our Carrier furnace was diagnosed properly and fixed within 20 minutes. We will definitely use Supreme again. Pricing was fair and we are very pleased with their ...work. Supreme Air sent Tom today 7/2/20 to check out our Rennai Tankless Water Heater. Nice gentleman and well informed about code issues. We'd have him back again. They also sent Yonas to check out our new Carrier system. We'd have him back also.
They didn't do my installation but have handled service issues and I'm very happy. Colin and Yusef are excellent and go above and beyond. My highest recommendation
Had my gas lines replaced. Paul did excellent work and was tidy. Gave a full explanation of everything and am appreciative of his hard work!
Yonus was on time, courteous and professional. He repaired the problem and provided me with options to management the problem int he future as well as information about my system the was useful
My experience with Supreme Service Air of Baltimore was absolutely AMAZING! It's my first time making a huge upgrade to my home and the process from initial consultation with Ed to the top notch install team that really made me feel comfortable with the ...scope of work! I would recommend this company to any residential or commercial client looking for a new HVAC SYSTEM! Supreme please keep up the SUPREME WORK & SERVICE!! Very satisfied new client/ install!
Had them install a new HVAC system and had some faucets and minor plumbing installed. Yousef and Paul were some of the best techs that Ive ever had come to my house. Both came prepared with booties and masks and kept my house clean.
I told them what I needed done when I initially called. Tech went out and said he needed to talk to his manager if they could do what I requested. Didn't hear back for 2 days and had to call numerous times to get an answer. They couldn't repair my ...AC. Lady on the phone was really rude and acted like she was doing me a favor not charging me the diagnostic fee. I would never pay this fee!! Waste of time garbage company.
Yonas is great. I have multiple properties, and have been using Supreme Air for over a year. Clear communication, good systems, and very fair in terms of assessments and pricing 6/5/2020 Update: I am dropping the score to 3 stars. I have multiple ...properties with service contracts. I have provided the tenant's contact information to supreme air so they can schedule the semi-annual servicing. They have not contacted my tenants, and I am now incurring repair costs due to maintenance items not being completed on time. I am looking to change my maintenance contract provider to someone that is more consistent
Had a hassle free experience with Supreme Service. Denny was great and timely with quotes and install. The installers did a great job. Very happy with service
I actually wanted to use my secondary mail account so I could put a new review out without an edit. 5 stars again, today I woke up to a pretty bad leak under my sink, I called Supreme Service and they sent Paul Lee out immediately. He was diligent and ...thorough. I could not for the life of me find this leak. Paul looked moved 1 pipe found that the old PVC wasn't connected correctly, T wasn't glued and had a crack, He was able to resolve my issues quickly and neatly. I am honestly not sure what this team of folks aren't great at. From the folks that answer the phone always courteous and professional, they ask all the right questions and get the what seems to be the right techs for the right job out to the sites. So thanks to all of you at Supreme, you will be my first phone call when I go to put the New HVAC and tankless water heater in!
You didn't like my comment on your Facebook ad, so you blocked me? That tells me that you probably try to block every post that criticizes you.
Yesterday, I inquired about about a complete AC system, and I was told that I could get an estimate today. A representative called me today, and said they were booked until next week for appointments. I need a new system ASAP. Sounds like a disconnect ...between the sales team and the office. In my opinion, not the way to start things out with a potential new customer.
Have had installation of CAC unit and water heater in addition to service calls. This is one company that HAS NOT lost the art of true customer service! Timely, respectful to you and your home, and reasonable. Will continue to use and recommend ...Supreme Service to others.
Great sales (Ed) and installer (Saber and Cesar) team. The price was right and the technicians some of the most professional, skilled and thorough we have ever seen- great workmanship.
Two service techs were extremely rude to me while at a gas station. Would never call this service based off the off hand experience.
Excellent communication for our emergency call. Our tech was polite, efficient and clearly a very skilled hvac technician.
Niko explained the situation well and was very personable.
My 4 1/2 year old holding tank for my geo-thermal water furnace went up. Jonas cam out to inspect, evaluate the issue. Very professional.
It was a well check service call. What needed to be fixed was fixed. Technician was wonderful and professional.
I spoke with real humans, no phone trees or recordings any time I called. Appointments were easily available. For a small fee, I obtained member pricinh that has nearly paid for itself already. I got confirmation emails & texts about my scheduled ...service, Including one with the name & photo of the technician who would be arriving. He wore shoe protection in all parts of my house, explained each thing he did & asked consent before doing any of it. Warranteed parts & labor were honored without me having to.produce documents or argue. Prices were fair & well explained. I feel this company really delivered the great service on my geothermal system that they said they would!
Quick friendly professional service couldn't ask for anything more. Outstanding.
Very communicative. The technician thoroughly troubleshooted the issue and took extra time to make sure I was satisfied. Will definitely use again in future. Thanks!
The frame time always is not exact. Had to reschedule many times and waited more and more for them to come. Coupon online do not apply as described. Wrong advertising. Very inconvenience
Entered through the garage and tapped on the door, instead of going to front or back door and ringing door bell. Tech was sent to finish job as previous tech didn't have needed equipment. Regardless, customer still received a list (different from first ...guy 10 business days before) of needed upgrades and repairs. First tech didn't replace HVAC panel cover. This guy had a make-shift water pump and made lots of noise. We feel less confident in the service now than previously. May choose to look elsewhere for next years' maintenance contract. Will see how spring inspection goes.
Yousef was very professional and personable. He was diligent in finding the reason for our malfunctioning heater. There was a blown fuse. Rather than just replacing the fuse, he located the actual problem which was a short on the outside unit.
They arrived on time. Did a very thorough check of the system. Consulted with the manufacturer. Presented options. Friendly service.
Chris did a fine job, but he didn't have complete command. So the project deserves additional work, but I can think of no one more qualified than Chris to complete the job. He returned today and fixed the third unit, making the whole house much more ...comfortable. Bless him!
Yoseff just made service call. Friendly, thorough as always. Thanks.
I had a new tankless high-efficiency boiler installed by Supreme. The boiler has been working great. However, three weeks after I had it installed, my tenant informed that the radiators in her apartment weren't working all the way. Thankfully, it wasn't ...too cold and my tenant was mostly out of town and not complaining. But Supreme made sure to come over really quickly and get the problem fixed. Obviously it was still under warranty, so there was no charge, but they sent me a nice thermos anyway, which I appreciated.
Very professional and polite, explained each step of the process and answer my questions to my satisfaction. He even shared a few monthly maintenance tips
I had a great experience with Supreme every step of the way. The estimator was amazing and walked me through everything and made great recommendations, and the install team was top notch - great work, super friendly, kept everything clean and neat the ...whole time and the new system works perfect. A++