Edgewater, MD Air Conditioning, Heating and Plumbing Services
Supreme Service Today provides Air Conditioning, Heating and Plumbing Services, Repair, Installation, Maintenance, and Tune Up in Edgewater, MD and surrounding areas.
Check out what some of our customers are saying about Supreme Service Today.
for Edgewater, MD
Eric - Edgewater, MD
He was very helpful in diagnosing the issue.
Kestenbaum - Edgewater, MD
The technician explained everything and answered my questions. And a very pleasant person.
Waddell - Edgewater, MD
Service was, first, spot on time. That is rare these days. More importantly, the service was first rate, performed by a very competent, thorough and courteous professional, Chris.
Response from Supreme Service Today:
Thank you Mr. Waddell, we appreciate you taking the time to write this review. We know your time is valuable, that's why we make it a priority to arrive on time, as promised. Chris truly is a professional and great at what he does. We're so glad he could demonstrate this during his visit. Please keep us in mind for any future HVAC or plumbing needs. Have a supreme day!
First Rate Work!
Waddell - Edgewater, MD
Supreme Air is never going to be the cheapest provider, but their work is really excellent, and they stand behind it. Extremely professional and knowledgeable folks. Highly recommend them.
Ron - Edgewater, MD
Their service is always courteous, the technicians are well trained and competent and reliable.
Cut line and Fuse new lines in place Job was never completed customer cancelled and went with another company since we couldn't be there on Monday.
Replace condensate pump. The old condensate pump was warm to the touch, the pump motor was not operating and the unit lost power because the pump basin was full of water. I replaced the pump, wired in the safety device, checked operation of the pump and also plugged in the powered humidifier which was somehow unplugged. Unit operating normal.
Prior to arriving I called WF tech support to get their input. They said it did sound like the IZ2 master stat was faulty, which is what I originally thought. They explained to me why the way I tried to get the unit operating temporarily with a different thermostat didnâ€™t work and it all made a lot of sense. I went to the Supreme shop and got a new touchscreen WF thermostat from one of the installation managers. I brought it to Beechnut and updated it to a IZ2 master stat using WF data files loaded on a thumb drive. After that with a little help from tech support the setup was completed and everything was set to how it was originally. The unit began operating in heat mode. I checked heat of extraction and suction and discharge temperature and temperature rise as well. Unit operating normal. I have the faulty IZ2 master stat to return to WF. Owner is not here. I let one of the workers know it was working and they could move the dogs back into the kennel.
Upon my arrival the master zone stat was blank but it had power. Reinstalled the thermostat and unit cycled for a few minutes and stopped with the zone board issuing a communication fault. In an attempt to get the customer heat I ran a traditional wf thermostat down the attic access and wired it in to the thermostat wires going to the air handler and the cube off of the daughter board. I had jumped r to w1 on the daughter board and the auxiliary heat cycled and ran. As soon as I went to run the unit with the temporary thermostat a communication fault originated. The same fault as before. I ended up putting everything back together the exact way it was. We need to return when we can contact WF tech support. The fault does not seem to come from the master stat or zone board and leaves the air handler or daughter board or an issue with the abc in the cube. I will fill out a customer follow up form.
Inspected unit found that the unit leaking through small puncture hole on incoming line. In order to repair this issue We need to cut pipe at flow center and replace pipe in order to seal properly. flash cart, fusion gun. 50 ft pe, 6 elbow pe 6 couplings pe needs two people.
Replace the incoming filter inside the loop for tankless water heater customer supplied. Will only need to shut the cold side down and replace the incoming service filter under the tank on the brass fitting directly underneath.
Up on arrival installed UV lamp bacteria prevention . Tested system. System operating good at this time
Found joint on top of water heater for hot side has rusted and corroded around the threads of incoming port has rusted away. Recommend water heater replacement and gave a couple options for repair.
Call Bosch and diagnose the water heater fault codes. Got water heater up and running. An found a3 and a7 codes which is a resister that was sensing heater shutting the system down and the other was flow to the internal pump was blocked so also shuts down unit.
Fall pm on 11/08/19 On arrival I sanded the flame rectification probe and checked burner arrangement the ignitor homes out to be in good condition checked all other electrical connections set unit to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked drain and cleaned checked filter and cleaned checked EWP and LWP also checked water temp checked compressor capacitor checked blower motor checked all other electrical connections checked temp rise DT 41.4 made for 40-70 unit tested unit operating normal at this time. Recommended Uv lights installation and single or hole house surge protector
Upon arrival found a leak but leak is coming from irrigation and not the plumbing inside the home. Charged dispatch fee just because I had to turn a valve on an off to see if meter is running or not.
I replaced the filter with one provided by the customer. I cleaned the condensate pan and drain lines and ran water to make sure it drained properly and that the condensate pump was working properly. I checked the electrical wiring and electrical systems, all are within specification. I recommend adding Intellistart module to protect the compressor. I confirmed proper flow rate and calculated heat of rejection. I pressurized the ground loop to 65 psi. I measured 130 degree delta temperature across the evaporator coil. Unit operating normal.
I pressurized the ground loop to 65psi. I cleaned the condensate pan and drain lines and ran water to make sure it drained properly and that the condensate pump was working properly. I replaced the filter with one supplied by the customer. #413 Customer needs to order Aprilaire water panel filters #35 as there are none left. I charge customer on previous invoice. I checked the electrical wiring and electrical systems, all are within specification. I operated the unit on second stage heating mode and measured 140 degree delta temperatures across the coil. Flow rate was proper and the calculated heat of rejection was normal. Unit operating normal. I recommended installing ball shut off valve, duct cleaning I mentioned this to the customer and made an estimate.
Upon my arrival I checked damper one damper number two both are working at this time normal operations also notice customer has a gate shut off valve. I explain the benefits of having a new ball valve to customer she understood what I was saying. Customer would like a plumber to come out and replace this item.
Fall PM call for cool Check connections checked amps change filter check for faults system or lock outs. With A tool customer explain to me that damper number one stuck open. damper has power going to it i price customer new damper with parts credit applied me and Darlene calculated everything up. Right in front of customer. I also explain to the customer that half is needed up front to order and the other half of the balance due after damper is installed. customer says itâ€™s not his first priority right now but please email estimate so then. I email customer price for damper replacement. I did a follow up form to see when customer will be ready. I recommend coil cleaning to the customer he has a woodshop down in his lower level basement. coils are clog needs to be clean customer thought that was part of the tuneup I gave dispatch a call to explain what customer said to me I confirm to customer thatâ€™s not a part of tuneup cleaning the drain is part of the tuneup not cleaning
When I arrive I began my tuneup on water furnace seven series I hooked Aid tool to check any faults in the system no faults found all normal no faults found in history. Iâ€™m going to check electrical component wires and check both filters they were already change by customer 24x24x1 One of the filters the arrow was facing towards the wrong way I turn filter around the correct way. I present it to the customer three estimates customer was not interested at this moment but will be in the future we need to discuss over with husband. Present to the customer three estimates Customer is not interested at this moment but will be in the future need to discuss over with husband.
I replaced the txv in the attic at the air handler. I pressurized with nitrogen to check for leaks. I then vacuumed the system into a sub 500 micron vacuum and charged the unit to achieve normal superheat and subcooling and normal delta temperatures across the evaporator coil. Unit operating normal.
Upon my arrival I found the compressor not operating. I removed the thermal insulation from around it and poured cold water on it. I went into the attic and removed the txv sensing bulb and left it hanging to allow the txv to stay as open as it can. The compressor reset and the pressures were normal. I added 1lb 8oz of refrigerant to get 11 degrees subcooling just to keep the system running until the txv is replaced. I contacted CSR and they will contact WF regarding the txv that was ordered on the 23rd of July. Unit is operating now and should keep operating until the txv is replaced.
Upon arrival I found system running at 73 degrees, thermostat set at 68, humidity at 70%. Went into attic and found return temp at 88 degrees and supply at 62 degrees. Found dehumidifier pumping over 100 degrees to return, common return from space is 75. Shut off dehumidifier and return temp dropped to 75 degrees but supply temp stayed at 62. Went to outdoor unit and found entering loop temp at 95 degrees, too high. Tested system using dehumidifier and also turning it off. Humidity rose when turning it off so I kept it on even though it is increasing return temp. Put gauges on system and checked txv. Found txv sensing bulb is not sensing correctly and adjusting metering device, stuck. Txv needs to be replaced. Customer asked if they could use a supplemental ac unit until System is repaired.
Service call on 07/08/19 On arrival set unit to call for cooling measured supply and return air temp 5 digress DT checked electrical connections checked voltage and amps checked outdoor unit checked electrical connections checked voltage and amps the unit operating but when I put my gauge to check pressure my low side 175 psi my high side 600 psi I checked air filters checked condenser coil and evaporator coil and I put 3 oz 410A the low side gauge is going to down to 80 psi but the high side is going up to 500 psi I found the TXV is not operating normal I gave quote for customer customer he is not replacing the TXV I Collected $50.15 dispatch fee and $210.80 for diagnostic fee total $260.95 On C.C
Warranty call 06/03/19 On arrival customer explained to me she has problems with installation fiberglass is coming out of from supply duct checked all connections is good but customer has mean trunk is fibromyalgia duct .I lowered the fun motor speed to 2 if thatâ€™s help tested unit checked electrical connections checked voltage and amps I go the outdoor unit checked pressure and temp checked super heat and subcooling unit operating normal at this time. my recommendation if happened again we have to replaced the hole duct work with sheet metal duct. No payment collected is warranty call
Spring Pm 04/26/19 On arrival set unit to call for cooling measured supply and return air temp measured voltage and amps inspected electrical connections checked drain and cleaned checked filters cleaned checked compressor capacitor checked all other electrical connections unit tested unit operating normal at this time.
On arrival found system flat ,found a leak inside outdoor unit exactly on true suction line .repaired it .tested it again for leaks,pressure tested it at 200 psi ,vacuumed it to 500 ,vacuumed held ,i then recharged it with 10.93lbs of 410 .system operating normal
I cleaned both drain lines with the brush and blew out with compressed air. I poured hot water to flush the debris down the drain and to make sure it drained properly without leaks. I checked the electrical wiring and electrical systems, all are within specification. I replaced the filter in the upstairs unit, with one provided by the customer. Unit #1 had normal operating parameters. Unit #2, installed May 2018 had high Superheat and 17 degree delta temperature. I found no refrigerant leaks and added 2lb 8oz of refrigerant. I believe either refrigerant was not weighed in for the evaporator coil or additional lineset length. Both units are operating normal. Recommended to customer installing EZ Traps on each unit. Customer has main panel surge protector.
I replaced the filter with one provided by the customer. I cleaned the condensate pan and drain lines and ran water to make sure it drained properly and that the condensate pump was working properly. I checked the electrical wiring and electrical systems, all are within specification. I recommend adding Intellistart module to protect the compressor. I confirmed proper flow rate and calculated heat of rejection. I pressurized the ground loop to 65 psi. I measured 20+ degree delta temperature across the evaporator coil. Unit operating normal.
I pressurized the ground loop to 65psi. I cleaned the condensate pan and drain lines and ran water to make sure it drained properly and that the condensate pump was working properly. I replaced the filter with one supplied by the customer. Customer needs to order Aprilaire #413 filters, as there are none left. I checked the electrical wiring and electrical systems, all are within specification. I operated the unit on second stage cooling mode and measured 20+ degree delta temperatures across the coil. Flow rate was proper and the calculated heat of rejection was normal. Unit operating normal. I recommended installing a Blue Tube ultra violet light. In this instance there is a perfect spot for its to go in front of the coil and after the filter. I mentioned this to the customer and made an estimate.
On arrival checked thermostat was calling for cooling. Measure EWT,LWT,EWP,LWP, return and supply temp,voltage amps,electrical connections,blower wheel clean contactor,replace filter 20x22x2 (2), checked operation. Custumer renew service agreement plan and paid in full,299.00. Unit is operating normal at this time.
Upon arrival I installed zone board and found that the zone damper actuator was faulty and would not close. I went to the supply house and picked up a complete zone damper with new style actuator. I went back and installed original zone board and installed zone damper and tested the unit. The unit is operating normal. Customer had the price quoted from Donna of $593, which the customer paid today. I think the difference is that Yonas had charged the trip fee or something like that because the difference was $59. Customer wanted to see a billing code for zone damper replacement so I made one that I will send along with these notes and invoice.
Fall pm on 02/25/19 On arrival set unit to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked drain and cleaned checked filter and replaced also customer explained to me one of the dumpers is not open or close I have 24v is coming to the board also out of the board checked electrical connections checked voltage and amps I found the INTELLIZONE2 really board is burnt recommended - INTELLIZONE2 really board need to be replaced gave quote for customer. Customer need some time to think about it unit tested unit operating normal at this time. Also I have case number for really board case#459630 part # 17P569-01
Service call on 02/12/19 On arrival found the thermostat out of the wall tested the old thermostat is broke itâ€™s not operating normal I gave quote for customer T4pro programming thermostat customer accepted replacing the thermostat tested unit operating normal at this time. Also customer sign new SA. Collected $451 C.C
Found system tripped at breaker. Door panel door off saw no burn marks . Checked junction box and found the wire nut had melted and hit the cover causing the breaker to trip . Itâ€™s aluminum wire coming up and copper wire going to the unit . There was no noloc paste used and I think thatâ€™s what caused it to melt . Cut burnt wires and reconnect them . Also used noloc paste on all three connections and checked operations on system .
On arrival found humidifier on the ground, we cleaned it, replace the panel, mounted it back, and sealed it with tape. Customer was not receiving enough heat inside the house due to humidifier was not on the right place. We tested it and checked the unit. System is operating normal.
I operated the unit on low and high heat. I set the manifold gas pressures and checked supply gas pressure. I checked the electrical wiring and electrical systems, all are within specification. I operated the geo unit on second stage heat mode. I set the flow rate and confirmed heat of extraction. I pressurized the ground loop to 65 psi. Unit operating normal.
Had to snake clean out from tub past toilet. Then had to lift toilet to snake main line to out home. Run water and no backup now. Keep an eye on tee under home where water closet set. Tub is running behind water behind water closet , which can cause tub to backup.