Phoenix, MD Air Conditioning, Heating and Plumbing Services
Supreme Service Today provides Air Conditioning, Heating and Plumbing Services, Repair, Installation, Maintenance, and Tune Up in Phoenix, MD and surrounding areas.
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for Phoenix, MD
Bitner - Phoenix, MD
Technician was very courteous, knowledgeable and efficient
These guys are awesome!
Franklin - Phoenix, MD
Supreme Air installed our Geothermal system a few years ago. We love it and have really enjoyed working with Supreme on standard maintenance and tune ups. Very friendly and professional.
The yellow thermostat wire coming from the bottom of the HWH had been cut into by the cover and was causing a short. I adequately taped the wire and then taped around the two wires to give it some protection from the cover. I called installation manager to verify warranty status. I uploaded 2 photos of the wires.
On arrival set unit to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked water pressure ,coils,Contactor ,dampers,found humidifier was never wired correctly.rewired it and tested it .unit operating normal
Replaced left side loop pump and fixed speed circulator pump. Purged all air from loop then returned power to systems and checked operation. Normal heat extraction rate on all units. Once fixed speed circ pump was replaced I purged all air out then ran unit. Checked amp draw of pump then checked heat extraction rate for loop, also checked heat rejection rate on load side. Verified normal water flow rate. Systems operating normal. Also added some insulation around portions of pipe that were missing.
Unit was locked on high pressure. I figured the load pump was not working and found it was not pulling any amps. I found one of the resettable fuses open for the pump and reset it and the pump began working until the resettable fuse opened again and the pump began to overheat. I looked at the pump and found that it is a 120v pump. All pump terminals inside the WF unit are designated 208-230v. The pump that is here needs to be replaced with the same type of pump. Taco 007 for 1.25â€ flange but it needs to be a 208-230v pump to tie into the WF unit. I let the customer know what was going on. I called senior technician for support, recommendations and warranty status. I completed a parts order form and a customer follow up form. Customer does have hot water but itâ€™s obviously not through the hydronic system just installed. Customer will not be home on Monday but will be home on Tuesday.
I called WF tech support and confirmed warranty part status and $85 labor allowance credit is still valid for a few more months. I made an estimate to replace the left side loop pump and called the office to discount the repair further. The estimate is on file as well as a parts order form estimate. I also helped the installation crew make some wiring corrections and supplied them with a disconnect for the HWH.
Helped installers flush loop and start units. They need to return to finish water to water HeatPump unit.
On arrival set units to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked water pressure,coils,caps,filters,Contactors,uv lights,.units are operating normal
Service call on 07/22/19 On arrival set unit to call for cooling indoor unit measured supply and return air no DT temp measured voltage and amps inspected electrical connections checked air filter I checked outdoor unit is not running checked electrical connections checked voltage and amps I found the voltage absorption system was bad also I suggested the additional of the hard start kit to ease all electrical strain on the compressor and other electrical device in the outdoor unit.plus it lowers energy consumption I gave quote for customer accepted I wired it in with a new dual run capacitor I tested start up and unit began operating very smoothly without any hesitating or lag checked pressure and temp and theyâ€™re ideal indicating zero leaks unit operating normal at this. Collected $89 dispatch fee and $761.00 for compressor capacitor with hard start kit also I gave customer $25 discount total $825.00 On C.C
Service call on 07/10/19 On arrival set unit to call for cooling blower comes on but compressor is not running also I found error codes on comfort alert #4 locked rotor. checked electrical connections checked voltage and amps checked compressor capacitor I found the compressor capacitor is low riding thatâ€™s way the compressor locks out I gave quote for customer explained what happened customer accepted replaced compressor capacitor tested checked electrical connections checked voltage and amps checked condenser drain checked air filter start up and unit began operating very smoothly without any hesitating or lag measured supply and return air temp unit operating normal at this time. Collected $174.25 for compressor capacitor repair I waved $59 trip fee.
Spring Pm On 07/10/19 On arrival set unit to call for cooling measured supply and return air temp measured voltage and amps inspected electrical connections checked drain and cleaned checked filter cleaned checked compressor capacitor checked water pressure and water temp checked all other electrical connections unit tested unit operating normal at this time.
Darlene will follow up with customer. Possible warranty on 5 yr old water heater. She has to check if the warranty will cover his m for a replacement.
On arrival found system operating normal without any faults .custmer informed me that fan was running despite of system is off .found humidistat set at 60% .advised customer to keep it off in the summer . Per Darlene diagnostic waived
On arrival found unit not operating,found condensate pump not making full connection at the 120v receptecale .connected it back up unit back operating normal
On arrival set unit to call for cooling measured supply and return air temp measured voltage and amps inspected electrical connections inspected drain and checked water pressure checked coils,contactor .unit operating normal
Fall pm on 03/06/19 On arrival set units to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked drain and cleaned checked filters units tested units operating normal at this time.
I replaced the air filter with one provided by the customer. Temperature rise was normal in second stage operation. Loop pressures were higher than my gauge could read, which meant they were over 100 psi. I lowered the pressure by inserting and removing the pressure gauge through the port many times and allowing water to stream out. I finally got the pressures down to around 75-80 psi which should settle to 65 psi. I then increased flow rate to 6 psi pressure drop = 18 gpm. I checked the electrical wiring and electrical systems, all are within specification. I checked the thermostat and found the differential for auxiliary heat was over 3 degrees. I talked with the customer about this and lowered it to 1.5-2 degrees. Customer had experienced some fp faults previously. I secured zone damper actuator covers which were off for some reason. The unit is operating normal. I also spoke with the customer about the importance of adding an Intellistart Module to the compressor circuit to protec
Replace broken tail piece nut on kitchen sink strainer after sink fell thru counter
I operated the units on second and auxiliary heat stages. I replaced the filter in the attic unit. I decreased blower speed on the split system as well to increase temperature rise. I confirmed proper flow rates and heat of extraction. I checked the electrical wiring and electrical systems, all are within specification. There was a blown fuse on one leg of the service disconnect for the third auxiliary heat strip. I replaced it and the auxiliary heat strip energized normally. Both units are operating normal.
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