Supreme Air Rebranding: What You Need To Know

Supreme Air will be rebranding to Supreme Service Today in order to showcase its ability to stay ahead of the curve and offer robust services to its customers striving for HVAC flexibility and quality.

What Is The Rebranding Scope?

If you haven’t heard already, Supreme Air is rebranding to Supreme Service Today in order to remain agile and ahead of the curve when it comes to HVAC developments. Apart from the name change, Supreme Service Today will continue to offer its unique brand of high-quality services and HVAC support with the added bonus of adaptability and flexibility. 24/7 support even on the coldest weekend nights? You know it. But it doesn’t stop there.

By changing our name from “Air” to “Service Today” we hope to show that customer service is the driving force behind our success. The HVAC landscape is continually changing, and Supreme Service Today will stay ahead of the curve in order to bring the best products and techniques to its customers. Rather than focusing on air conditioning and heating like the old name suggests, Supreme Service Today will continue to grow by adding additional services to match customer demand. It currently supports cooling, heating, plumbing,drain cleaning and geothermal services for commercial and residential customers, but it is open to extending the list as new categories emerge in the market’s demand.

Customer Satisfaction And Service

Supreme Service Today represents a shift to a customer service focused mindset. While customer service has always been at the forefront of our values, we know that continued growth requires that extra effort. This is why Supreme Service Today has invested in its service training. Over the years, we have expanded our service offerings, but we are also investing in our staff. With more qualified technicians, we will be able to continue supporting our customers with personalized and customized solutions that are specific to their individual needs. We believe that the best way to achieve service excellence is to work closely with customers to understand their needs. By understanding these details, we can then compile high-quality personalized HVAC & plumbing solutions that fit residential or commercial requirements. Custom-fit solutions will always trump blanket solutions, so we put in the extra effort to bring these to our customers.

How We Plan To Deliver

Our strategy is two-fold: We will focus on customer service and technical excellence. We train our technicians in the best customer service practices to ensure that all of our customers receive the personalized care and attention that they deserve. In addition, we hire enough staff to provide one-on-one support to all of our customers. “Same Day Service Guarantee” is a new initiative we feel will be massively appreciated by our local community. When it comes to technical excellence, our team is constantly trained and informed on the newest technologies and best practices so we can bring a variety of different solutions for our customers to choose from. By being informed and capable of offering different solutions, our customers have a choice when it comes to their HVAC satisfaction. We guide customers to the best solutions and help them choose from different quality options to best satisfy their individual needs. Together, these two strategies are worthy of the name Supreme Service Today.

Questions? Concerns?

If you have any questions about the rebranding effort, feel free to reach out to our team through the traditional methods. If you are a current customer and want to know how these changes affect you, we urge you to reach out to your customer service representative or call our hotline at (410) 781-1002. We want to make this rebranding period as transparent as possible, and we will answer all of your questions and concerns. The change from Supreme Air to Supreme Service Today is meant to symbolize progress and a growing focus on customer satisfaction, so we are here for you. At Supreme Service Today, we will continue to work hard every day to bring you the satisfaction that you deserve.